1. How long will it take to receive my order?
Air Shipping: 2–3 business days after dispatch
Surface Shipping: 3–5 business days after dispatch
Delivery timelines are estimated and may vary based on location, courier operations, and external factors.
Estimated dates are shared as per information received from our logistics partners.
Once dispatched, you can track your order by logging into your account and checking the Order Status page.
2. Do I need to be available all day to receive my delivery?
Deliveries are usually attempted between 10:00 AM and 7:00 PM, Monday to Saturday (excluding public holidays).
For smooth and secure delivery, we recommend having someone available to receive and sign for the order.
For approximate delivery timing, you may contact the local courier office directly.
3. Can I select a specific delivery date or time?
We are unable to commit to a specific delivery date or time.
Only estimated delivery windows can be provided.
4. I will not be available to receive my order. What should I do?
If you anticipate unavailability during a certain period, please mention it clearly in the order comments at checkout.
If the order is already placed, email us before dispatch.
While we make best efforts to accommodate such requests, they cannot be guaranteed due to operational constraints.
5. I entered an incorrect delivery address. How can I fix it?
Please contact us immediately via phone or email before dispatch.
Once an order has been dispatched, address changes may not be possible.
6. Can I use different shipping and billing details?
Currently, only one address can be entered while placing an order. Please enter your delivery address.
If you require an invoice with a different billing name, email us and we will provide a soft copy of the invoice.
7. What if my order is delayed?
If your order is not delivered by 7:00 PM on the estimated delivery date, please contact us with your Order ID, and we will follow up with the courier partner on priority.
8. An item is missing from my order. What should I do?
Please check your order and shipment confirmation emails to see if items were shipped separately.
If an item was expected but not received, contact Customer Support, and we will assist you promptly.
Cancellation Policy
Before Dispatch:
100% refund will be processed, after deduction of applicable payment gateway or transaction charges (if any).After Dispatch:
Orders cannot be cancelled, and no refund will be applicable once dispatched.
Returns, Complaints & Replacements
Product Quality Issues
If the product received differs from its description, it will be replaced.
Return freight and replacement shipping will be borne by us.
Transit Damage
Please do not accept damaged consignments.
If acceptance is unavoidable due to urgency, clearly mention the damage on the courier slip / LR.
Email us within 24 hours with:
Quantity of damaged pieces
Clear photographs as proof
Based on verification, we will replace the product, refund the amount, or credit your account, as appropriate.
Manufacturing Defects
In case of a verified manufacturing defect, the product will be replaced or refunded, depending on the situation.
